5 Whatsapp Business features to Elevate Customer Experience

Now-a-days Whatsapp is one of the most common apps in almost everyone’s mobile phone. We use this app to communicate with people all over the world. This app offers various features and people have also started doing business through this app. Want to know more about Whatsapp features? Here you go!

In India Whatsapp was launched in the year 2009. Recently Whatsapp became updated with an additional feature known as interactive message template for Whatsapp business API. There will be two options of pre-defined buttons which can be used by the Whatsapp business account users. They can perform interactive messaging. The two options are: Call-To-Action and Quick-Reply.

Some Features of Whatsapp Business Account:

You can create a business profile of you and your customerby giving business name, business hours, address, location details including pin, Email ID, business explanation, contact details, website details with links. This is safe because there is verification process which will help to get faithful customers. This modern SMS system gives another feature called quick reply where you can save your time and energy because it helps in fast interaction between you and your customer. You can send massages by adding emoji’s. If you want to save any important message you can use this amazing feature called Label. Add labels to your chat to remember your important tasks. Arrange colourful labels in order to your order, location, and old/new customers. You can create 20 labels maximum. Set the automated messaging options. Greeting messages, FAQs are some of automated message options in Whatsapp Business Accounts. Set your Whatsapp Chabot which will help you to lower down unnecessary things. Make your communication with customers strong through these cool features. You can reach customer satisfaction. So give it a try right now!

Are you ready to upgrade your Whatsapp business? There are some signs you should know to identify if you’re ready or not:

When company messages in Whatsapp were blocked because people are scared to run and attached with online businesses. When more than one agent are required to run the business on Whatsapp and chat with all the customers. Customer discussion increases and automation will help you to manage this. Depending on one messaging platform are becoming difficult and some customer’s leaves ignored.

Some Whatsapp Chatbot tools you should use in 2020!

Botscrew
Agentbot
Botsociety
Raphiwha
Yalo
Botsza
Snatchbot

Few Reasons Why Whatsapp is best for your Marketing Strategy!

This platform is safe and you can maintain a personal conversation with customers/agents
It is very easy and available for customers and gives a comfort level to the users. It also helps in quick communication between the customers and agents
It helps in better understanding between customers and agents. You can ask questions directly to your customers
You can communicate creatively by organizing messages, automate, fast response to any queries. There are various options through which you can send videos, photos, PDFs, gifs, voice recordings etc

There are various ways by which you can engage customer through Whatsapp. Grab more customers by sending details about offers, reminders. Engage more with customers who are really willing to work with you, have great conversations with customers.